Meet a Customer Service Representative

Can you tell us a bit about yourself?Customer service representative DFE Pharma

My name is Sedat Erkis, I am 26 years old and I was born in France. I moved to Germany when I was 7 years old. I did my apprenticeship as an automobile salesperson at Mercedes. Currently, I am also doing my bachelor in International Management in Duisburg. Since January 2014 I am working at DFE Pharma, where I get the opportunity to develop myself further as a young professional.

In which DFE Pharma location are you currently working and what can you tell us about the work environment?

I am working at our headquarters in Goch, Germany. A working day is never the same, since at times it can be stressful. There is a lot of work to do, but fortunately there is always someone who is willing to help out. At Customer Service there is also time to laugh and have fun with each other, which I think is very important in order to work together in the best way! 

Could you tell me something about your current position at DFE Pharma?

At the moment I am working as a Customer Service Representative. Our job is to make the customer happy. We have to deal with all kinds of requests and situations (e.g. ordering, questions or complaint handling). In some cases you can not avoid problems (complaints, missing documents or questions). In those cases we are doing everything we can to support our customer and to keep our customer satisfied.

What are you ambitions for the future?

My first and most important objective is to finalise my bachelor’s degree. Furthermore, I also want to improve and develop my personal skills and competences continuously. DFE Pharma supports me in this, and I feel very grateful to the company. If I look further forward I would like to learn more beside my Customer Service function to get a broader job perspective.

What is the best or most enjoyable experience you have had, working for DFE Pharma?

Well the best moment I had so far was when DFE Pharma offered me a contract, since I was first employed through an agency. My hard work and efforts were seen by DFE Pharma and I was rewarded for the work I had done. Furthermore, there were a lot of moments that I have fun and I really laugh a lot with my colleagues. Because of these moments I really like to come to work.

How would you describe DFE Pharma as an employer?

DFE Pharma is taking the best care of their employees and if you are motivated, talented and ambitious you always get the chance to develop yourself. Furthermore as an international company DFE Pharma gives me the chance to meet people from all over the world. I get the opportunity to learn other cultures and improve my language skills.

What can you tell us about the current job openings at DFE Pharma?
If you are talented, motivated and fluent in English, I advise you to take a look at our job openings page. We have regular job openings (and internships) for different disciplines and in various offices and locations. Job seekers can also find us on LinkedIn.